ROBERT SORY JR.

Professional Summary

Technical support and operations professional with hands-on experience troubleshooting software and devices, supporting customers, documenting processes, analyzing data, and leading day-to-day operations. Google Data Analytics Professional Certificate holder with practical skills in Windows, Linux, Python, SQL, Excel, Power BI, Tableau, Git/GitHub, and application configuration. Fast learner who communicates clearly and turns problems into reliable, repeatable solutions.

Core Skills

IT & User Support: Windows/Linux troubleshooting, software setup and configuration, user guidance, issue documentation, basic networking concepts

Data & Technical: Python, SQL, Excel, Google Sheets, Power BI, Tableau, BigQuery, Git/GitHub, APIs, data cleaning, reporting, automation

Customer & Operations: customer service, retail operations, inventory, POS/cash handling, vendor coordination, training, prioritization, team leadership

Professional Experience

Independent Delivery Driver | DoorDash | St. Louis, MO | 2024 - Present

• Manage time-sensitive app-based workflows, route changes, customer communication, and real-time problem solving while maintaining accurate delivery records.

Customer Support Representative | Tower Loan | St. Louis, MO | Aug 2023 - Oct 2023

• Supported customers by phone and in person, processed loan documentation, maintained accurate records, and handled sensitive financial information.
• Adapted quickly to branch systems and workflow requirements while resolving customer questions and supporting daily office operations.

Assistant Sales Manager | Ashley Furniture | St. Louis, MO | Sep 2021 - May 2023

• Led sales-floor operations, employee coaching, scheduling, customer issue resolution, inventory oversight, and daily process coordination.
• Used Excel and Power BI reporting to review performance, identify trends, and support team decisions.

Store Associate | Aldi | St. Louis, MO | Nov 2020 - Sep 2021

• Operated registers, unloaded and stocked merchandise, maintained organized sales areas, and supported fast-paced inventory and customer-service workflows.

Owner / Assistant Manager | Beacon Street Cafe & Zip Trip Cafe | St. Louis, MO | 2016 - 2020

• Managed staffing, training, payroll, inventory, ordering, vendors, customer escalations, and daily business operations.
• Built and maintained spreadsheet-based systems for tracking sales, expenses, and inventory.

Selected Technical Projects

Luna Assistive Technology Platform | Independent Development

• Designed and tested a multi-device platform spanning Windows/Linux workflows, Android, Python, computer vision, automation, and structured data handling; documented setup and troubleshooting steps and tracked work through Git/GitHub.

Analytics & Automation Systems | Independent Development / Data Analysis

• Built Python, SQL, Excel/Google Sheets, and dashboard workflows to clean, validate, organize, and analyze data; connected tools through repeatable processes and reduced manual work through automation.

Education & Certification

Google Data Analytics Professional Certificate | Google / Coursera | Completed 2024

Mehlville High School | St. Louis, Missouri | Additional college coursework